Terms & Conditions

1. Introduction

Welcome to Prime Mortgage Services. By accessing or using our website and any associated services, you agree to comply with these Terms & Conditions (T&Cs). If you do not agree with these terms, please refrain from using the website.

2. Scope of Services

Prime Mortgage Services provides property rental services across the Charlotte Metro Area, including Indian Land, Fort Mill, and Tega Cay. Our website allows users to:

• View available rental apartments and homes.
• Submit rental applications and forms.
• Pay rent online via a secure platform.
• Submit maintenance requests for properties.

3. Account Registration

To access certain services on our website, such as submitting rental applications or making rent payments, you may need to create an account. When registering, you agree to:

• Provide accurate and up-to-date information.
• Maintain the confidentiality of your account details.
• Notify us immediately if you suspect any unauthorized access to your account.

Prime Mortgage Services is not responsible for any loss or damage caused by your failure to comply with these responsibilities.

4. User Obligations

• Use the services for lawful purposes only and not to engage in any fraudulent, abusive, or harmful activities.
• Not to interfere with or disrupt the website or its services, including through the use of viruses, malware, or other harmful code.
• Not to access or use any information or material on the website in any unauthorized way.

5. Property Information

While we strive to provide accurate and up-to-date information regarding properties, all property details are subject to change without prior notice. We do not guarantee the availability or condition of any listed property.

6. Rent Payment

• Rent payments can be made securely online through our designated payment platform.
• Payments must be made on time to avoid penalties, late fees, or potential eviction.
• The payment platform provider may have separate terms and conditions, which you agree to when using their service.

7. Applications & Forms

• Provide true, accurate, and complete information.
• Any false or misleading information may result in rejection of your application or termination of any rental agreement.

8. Maintenance Requests

Maintenance requests should be submitted via the designated portal on our website. We strive to address maintenance issues promptly but are not responsible for delays caused by factors beyond our control, such as weather, third-party contractors, or supplier delays.

9. Website Availability & Accessibility

While we aim to keep the website operational at all times, we do not guarantee uninterrupted or error-free access. The website may be temporarily unavailable due to maintenance, updates, or other reasons.

10. Liability Limitations

• Any damages arising from the use or inability to use the website.
• Errors, inaccuracies, or omissions in the property listings.
• Any third-party services or websites linked to from our site.

11. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience and do not imply endorsement. We recommend reviewing their terms and privacy policies.

12. Privacy and Data Protection

Your use of the website is governed by our Privacy Policy. By using our services, you consent to data collection and use in accordance with this policy.

13. Cookies

Our website uses cookies to improve your browsing experience. By using the site, you consent to our Cookie Policy. You can modify your browser settings to refuse cookies, but this may affect functionality.

14. Termination of Access

We reserve the right to suspend or terminate your access at any time without notice if you violate these Terms & Conditions.

15. Changes to the Terms & Conditions

Prime Mortgage Services may update these Terms & Conditions at any time. Continued use of the site after updates means you accept the new terms.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of North Carolina. Disputes will be resolved in courts within the Charlotte Metro Area.

17. SMS Terms & Conditions

SMS Consent Communication

Mobile opt-in and numbers obtained for SMS are not shared with third parties or affiliates for marketing purposes.

Types of SMS Communications

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotional offers when running specials

Example: “Hello, Prime Mortgage Services here! This is a friendly reminder of your upcoming appointment. Reply STOP to opt-out.”

Message Frequency

Message frequency may vary from 0–1 messages per week.

Potential Fees for SMS Messaging

Your carrier may charge a fee for each message sent or received.

Opt-Out Method

You can opt-out anytime by texting “STOP.” Reply “START” to resume.

Help

For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions.